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Refund Policy

Refund and credit reversal policy for higgs-katana-ai

Payment processor

Waffo processes checkout, subscriptions, cancellations, and payment refunds. Contact jackgao.dev@gmail.com before opening a payment dispute so we can match the payment to the correct order and paid period. This policy applies once paid checkout is enabled.

Generation failures

One credit covers up to five billed seconds of input video: 4–5 seconds costs one credit, 6–10 seconds costs two credits, and 11–15 seconds costs three credits. A generation reserves the required credits before the provider is called. A verified technical failure releases that reservation once. A result that is still unknown or being reconciled is not automatically retried, re-credited, or charged a second time.

Creative preference alone is not a verified technical failure. If the delivered file is missing, corrupt, inaccessible, or materially inconsistent with the accepted technical request, contact support with the job ID so the provider and delivery records can be reviewed.

Payment refunds and subscriptions

A full payment refund revokes unused credits issued by that payment. Requests involving consumed, reserved, expired, or partially refunded credits require manual review before the payment source and related ledger records are changed. We do not automatically convert a partial cash refund into a prorated credit balance. Subscription cancellation stops a future renewal and does not retroactively remove or refund the current paid period.

Credit validity

Monthly subscription credits expire at the end of their paid subscription period. One-time pack credits expire 12 months after purchase. Unused credits do not become cash and do not transfer between accounts, except where a required legal remedy applies.

Nothing in this policy limits mandatory consumer rights. For support and refund requests, contact jackgao.dev@gmail.com. This policy may be updated with the effective date above.